YOUR PROPERTY CLAIMS GUIDE
- Document. Record the damages through photos and/or video. Provide details of helpful information. Be careful to prevent further damage to your property.
- Report your Claim. Choose from these contact options:
- Call us at 808-527-7711 or 800-272-5202 toll-free
- Fax us at 808-543-3120
- Email us at claimsreportsdesk@ficoh.com
- Complete our online property claims form
- Claim Review. A dedicated property adjuster will contact you and guide you through the claims process. Please be available and ready to provide details in our investigation to expedite your claim.
- Claim Decision.
- Estimates. Your adjuster will review the estimate with you, provide you with repair cost details, including any deductibles or out-of-pocket expenses owed.
- Payment. Payment will be made via check.
To report a suspicious insurance claim, you may call our confidential hotline at: 1-888-98-FRAUD.